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How it works

One simple page, after every job.

FreshStarz sends each customer the same short page. They can rate the job if they want, then choose to post on Google or send you a private note. You hear about problems right away.

  1. Send the link.

    After the job, send a short text or email from FreshStarz. Or put the QR card on your counter so customers can scan it before they leave. No app for your customer, and no account.

  2. Your customer taps a star rating, if they want.

    The rating is optional and private. Only you see it. It’s never posted anywhere.

  3. They choose one of two equal buttons.

    “Post on Google” and “Private note to owner” are the same size and always shown, whatever rating they give. We never hide or delay the Google button.

  4. You get an alert on 3 stars or less.

    The alert comes in right away, so you can call back the same day. The customer still sees both buttons and can post on Google if they choose. Ratings and notes wait for you in your dashboard, a web app you can add to your home screen.

Your Business

Thanks for choosing us today. How did we do?

Optional. Only the owner sees this.

Post on Google Private note to owner

Reply STOP to opt out

Preview of your owner alert2:14 PM

New rating, 3 stars

A customer rated today’s job 3 stars. Call them back while you can still put it right.

Every customer sees the same two buttons, whatever rating they give. Preview only.

Replies to your reviews Coming soon

Replies drafted for you, approved by you.

When a new Google review comes in, FreshStarz drafts a reply in the tone you choose: warm, professional or short. You read it, edit it and approve it. Nothing goes on Google until you approve it, and nothing posts on its own.

  • Edit, approve or skip every draft.
  • The drafts learn from how you edit and write your replies. The more you edit, the more they sound like you.
  • Turn drafts off anytime.

Your dashboard Coming soon

Every review in one place.

One inbox for all your reviews. Filter by unread, read, needs reply or replied. Reviews of 3 stars or less are flagged with an owner alert. Private notes from customers have their own tab. It’s a web app you can add to your home screen.

PreviewComing soon

Your Business

  • ★★★★★Needs reply

    Example review · Google

    Friendly team, quick work and a fair price. Would book again.

    AI-drafted reply example

    Thank you for the kind words. We’re glad the job went well, and we’d be happy to help again.

    EditApproveSkip
  • ★★★★★Needs reply

    Example review · Google · Owner alert · 3 stars or less

    The work was fine, but we waited longer than we expected.

    AI-drafted reply example

    Thank you for telling us, and sorry about the wait. We’d like to hear more. Please call us so we can put it right.

    EditApproveSkip
  • ★★★★★Replied

    Example review · Google

    Good service. The booking was easy.

Your Business

  • ★★★★★New

    Example note · Private, only you see it · Owner alert · 3 stars or less

    Please call me about the second visit. I have a question about the bill.

Preview of the reviews inbox, coming soon. Every review in one place, with AI-drafted replies you edit, approve or skip. Reviews and replies shown are examples only.

Why it’s built this way

Fair to every customer.

Google has strict policies about how businesses collect reviews: no review gating, no incentives and no fake reviews (Google’s policy). FreshStarz is designed around them.

One page, the same for everyone, no rewards. Read our approach

Make asking easy, after every job.

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